FAQs

 
General
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  1. What is the Fuel Rewards Network™ (FRN) program? View
  2. What are Fuel Rewards® savings? View
  3. How do I sign up for the Fuel Rewards Network™ (FRN) program and how does it work? View
  4. How do I sign up at fuelrewards.com? View
  5. How do I get a Fuel Rewards Network™ (FRN) Card? View
  6. How does the Fuel Rewards Network™ (FRN) Card work with this program? View
  7. How many Fuel Rewards Network™ (FRN) Cards can be linked to an FRN™ account? View
  8. What are all the ways that I can earn Fuel Rewards savings through the Fuel Rewards Network™ (FRN) program? View
  9. What do I need to do to start earning and redeeming Fuel Rewards® savings if there is a participating Fuel Rewards Network™ (FRN) grocery store in my area? View
  10. What do I need to do to start earning and redeeming Fuel Rewards® savings if there is not a participating Fuel Rewards Network™ (FRN) grocery store in my area? View
  11. How much does it cost to become a Fuel Rewards Network™ (FRN) Member? View
  12. What information do I need to provide when I register for the Fuel Rewards Network™ (FRN) program online at fuelrewards.com? View
  13. Do I have to sign up for the Fuel Rewards Network™ (FRN) program at fuelrewards.com? View
  14. Why should I sign up at fuelrewards.com? View
  15. Can I still use my Fuel Rewards Network™ (FRN) Card if I don't sign up it at fuelrewards.com? View
  16. Where can I use my Fuel Rewards Network™ (FRN) Card? View
  17. If I don't sign up on fuelrewards.com, can I still earn Fuel Rewards® savings? View
  18. What do I do if I lose my Fuel Rewards Network™ (FRN) Card? View
  19. What do I do if my Fuel Rewards Network™ (FRN) Card is stolen? View
  20. Where can I earn Fuel Rewards® savings? View
  21. Where can I redeem my Fuel Rewards® savings? View
  22. Are there redemption limits for Fuel Rewards® savings? View
  23. What if my Fuel Rewards® savings are more than the price of fuel? View
  24. When do Fuel Rewards® savings expire? View
  25. How can I check my Fuel Rewards® savings balance? View
  26. How do I add or link additional participating Fuel Rewards Network™ (FRN) retailers' rewards cards to my FRN account? View
  27. I have questions about the Fuel Rewards Network™ (FRN) program. What should I do? View
  28. Are all Shell stations participating in the Fuel Rewards Network™ (FRN) program? View
  29. Will my personal information be put on any mailing list or shared with anyone else? View
Dining
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  1. What is the Dining program offered through the Fuel Rewards Network™ (FRN) program? View
  2. How do I earn Fuel Rewards® savings at Dining program restaurants, bars and clubs? View
  3. Is there a limit on the amount of Fuel Rewards® savings I can earn at Dining program restaurants, bars and clubs? View
  4. How do I enroll in the Dining program? View
  5. What information do I need to provide when I enroll in the Dining program? View
  6. Why do I have to register my credit/debit cards with the Dining program? View
  7. How do I register additional credit/debit cards? View
  8. Why do I need to create a Dining program Login ID and Password? View
  9. When I join the Dining program, am I automatically eligible to earn Fuel Rewards® savings through the Dining program? View
  10. Can I choose to stop receiving emails from the Dining program? View
  11. Why did I stop earning Fuel Rewards® savings through the Dining program? View
  12. What happens to the Dining balance I've already accumulated towards my next 10¢/gal reward if I opt out of receiving Dining promotional emails? View
  13. How does my Dining activity get tracked? View
  14. When and how are the Fuel Rewards® savings I've earned through the Dining program deposited into my Fuel Rewards Network™ (FRN) account? View
  15. Are Fuel Rewards® savings I've earn through the Dining program combined with Fuel Rewards® savings I've earned through other Fuel Rewards Network™ (FRN) programs? View
  16. When do the Fuel Rewards® savings I've earned through the Dining program expire? View
  17. When does the Dining balance I've already accumulated towards my next 10¢/gal reward through the Dining program expire? View
  18. How many restaurants, bars and clubs participate in the Dining program? View
  19. Do Dining program locations offer Members a full range of cuisine choices? View
  20. Do tax and tip count towards my qualified spend amount at Dining program restaurants? View
  21. Why do some Dining program establishments only allow you to earn Fuel Rewards® savings on certain days? View
  22. Can I still earn Fuel Rewards® savings through the Dining program if I'm using a coupon? View
  23. Can I earn Fuel Rewards® savings through the Dining program when I dine with guests? View
  24. I dined the other day. How do I know if that Dining transaction will earn Fuel Rewards® savings? View
  25. Can I provide feedback about my experiences at Dining program establishments? View
  26. Do I need to let the restaurant know I'm a Member of the Dining program? View
  27. Is frndining.com a secure website? View
  28. The search function does not seem to be working. Does the site require a special browser or plug-in? View
  29. How do I access frndining.com to monitor the Fuel Rewards® savings I've earned through the Dining program, view recent Dining transactions, and view the most up-to-date listing of Dining program establishments? View
  30. What type of Dining program emails will I be receiving, and how often will they come? View
  31. How do I know if I've opted in to receive Dining program promotional emails? View
  32. How do I ensure delivery of Dining program emails? View
  33. How do I change my Dining program email subscription status? View
  34. Will I still receive emails from the Dining program if I opt out of Dining promotional emails? View
  35. I opted out from receiving Dining promotional emails. Why am I still receiving them? View
  36. What happens if my email address becomes undeliverable? View
  37. What happens if I mark or report an Dining program email as spam? View
  38. What do I do if I marked a Dining program email as spam accidentally? View
  39. How can I choose between receiving HTML or text-only emails? View
  40. How do the sharing settings work? View
eCoupons
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  1. What is the eCoupons program? View
  2. How do I use eCoupons? View
  3. How do I select eCoupons at fuelrewards.com and with the Fuel Rewards Network™ (FRN) Mobile App? View
  4. Is the eCoupons program available in all markets? View
  5. Does it cost anything to sign up for the Fuel Rewards Network™ (FRN) program or to earn Fuel Rewards® savings with eCoupons? View
  6. Are eCoupons offers accessible on any iPhone® or Android® Apps? View
  7. How often are new eCoupons available? View
  8. How quickly do my Fuel Rewards® savings earned through eCoupons post to my Fuel Rewards Network™ (FRN) account? View
  9. Are eCoupons doubled by grocers? View
  10. Do eCoupons stack with in-store discounts or manufacturer's coupons? View
  11. What if the Fuel Rewards® savings I've earned for something I purchased don't post by the time the eCoupon expires? View
  12. When do Fuel Rewards® savings earned through the eCoupons program expire? View
  13. What if I still have questions? View
Online Mall
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  1. Why should I shop through the Online Mall program? View
  2. Who can use the Online Mall program? View
  3. How are my rewards calculated through the Online Mall? View
  4. What do rates like "1X Rewards" and "2X Rewards" mean? View
  5. Can Fuel Rewards® savings I've earn through the Online Mall be combined with Fuel Rewards® savings I've earned through other Fuel Rewards Network™ (FRN) programs? View
  6. When do Fuel Rewards savings earned through the Online Mall expire? View
  7. Can I go directly to an Online Mall merchant's website, or do I always have to start at fuelrewards.com? View
  8. When will the Fuel Rewards® savings I've earned appear in my account? View
  9. My order hasn't posted to my account for more than 45 days. What do I do? View
  10. Do I earn Fuel Rewards® savings every time I shop, or just the first time? View
  11. Do I earn Fuel Rewards® savings for everything I buy? View
  12. What happens to the Fuel Rewards® savings I've earned if I have to return a purchase? View
  13. Do I need a coupon code to take advantage of special offers? View
  14. How do I know how many Fuel Rewards® savings I will receive for each purchase I make? View
  15. If I spend less than $50, do I still earn Fuel Rewards® savings? View
  16. I didn't find what I was searching for. What should I do? View
  17. I made a purchase without using the Online Mall. Can I still earn Fuel Rewards® savings? View
  18. Can I earn Fuel Rewards® savings by shopping in an Online Mall merchant's retail location? View
  19. Can I redeem Fuel Rewards® savings for merchandise available at the Online Mall? View
  20. How do I know that Online Mall merchants are really participating? View
  21. How will you use information about me? View
  22. Why do I have to have JavasScript enabled in my browser to use the Online Mall? Is it safe? View
  23. Why do I have to have cookies enabled in my browser to use the Online Mall? Is it safe? View
SMS Texting
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  1. What is Fuel Rewards Network™ (FRN) SMS/Texting? View
  2. What does SMS stand for? View
  3. How do I use Fuel Rewards Network™ (FRN) SMS/Texting feature? View
  4. How do Fuel Rewards Network™ (FRN) SMS/Texting work? View
  5. Is Fuel Rewards Network™ (FRN) SMS/Texting currently available to all FRN™ Members? View
  6. How much does Fuel Rewards Network™ (FRN) SMS/Texting cost to use? View
  7. Will Fuel Rewards Network™ (FRN) SMS/Texting work on my mobile phone? View
  8. Which mobile service providers support Fuel Rewards Network™ (FRN) SMS/Texting? View
  9. What are all the Fuel Rewards Network™ (FRN) SMS/Texting commands? View
  10. What is the number I should send text commands to? View
  11. How long does it take to get a response message via text messaging? View
  12. How do I know if my phone or carrier supports text messaging? View
  13. Are text commands case-sensitive? View
  14. Do I need a password to use Fuel Rewards Network™ (FRN) SMS/Texting? View
  15. How do I remove my phone from the Fuel Rewards Network™ (FRN) SMS/Texting service? View
  16. I have a new mobile phone number. Can I add or change my number online? View
  17. Does Fuel Rewards Network™ (FRN) SMS/Texting work on most pre-paid phone service plans? View
Mobile App
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  1. Is there a mobile app for the Fuel Rewards Network™ (FRN) program? View
Promotions
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  1. What types of Promotions are available in the Fuel Rewards Network™ program? View
  2. How do I earn Fuel Rewards® savings through Fuel Rewards Network™ (FRN) Promotions? View
  3. How do I find out what Promotions are available near me? View
  4. When will the Fuel Rewards® savings earned through Promotions be deposited into my Fuel Rewards Network™ (FRN) account? View
  5. When do Fuel Rewards® savings earned through Promotions expire? View
Shell Fuel Rewards
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  1. What is the Shell® Fuel Rewards® program? View
  2. How do I earn Fuel Rewards® savings through the Shell® Fuel Rewards® program at Shell? View
  3. Can I combine Fuel Rewards® savings earned through the Shell® Fuel Rewards® program with Fuel Rewards® savings earned through other Fuel Rewards Network™ (FRN) programs? View
  4. Do all Shell stations participating in the Shell® Fuel Rewards® program offer Fuel Rewards® savings for the same products and services? View
  5. How do I find out what products and services will earn me Fuel Rewards® savings through Shell® Fuel Rewards® at each station? View
  6. When will Fuel Rewards® savings earned through the Shell® Fuel Rewards® program be deposited into my Fuel Rewards Network™ (FRN) account? View
  7. When do Fuel Rewards® savings earned through the Shell® Fuel Rewards® program expire? View
  8. Where can I get a FREE Fuel Rewards Network™ (FRN) Card? View
  9. Do I have to activate my Fuel Rewards Network™ (FRN) Card at fuelrewards.com to use the Shell® Fuel Rewards® program or any other FRN™ programs? View
  10. Can I use my Fuel Rewards Network™ (FRN) Card at any Shell location? View
  11. Do all Shell locations participate in the Fuel Rewards Network™ program? View
  12. Do all Shell locations that redeem Fuel Rewards® savings earned through the FRN™ program also offer the opportunity to earn Fuel Rewards® savings through the Shell® Fuel Rewards® program? View
  13. If a Shell location offers the Shell® Fuel Rewards® program, does that mean they also redeem Fuel Rewards® savings earned through the Fuel Rewards Network™ (FRN) program? View
  14. How do I redeem Fuel Rewards® savings I earn through the Shell® Fuel Rewards® program and other Fuel Rewards Network™ (FRN) programs at a participating Shell station? View
 
Contact Member Support

For immediate assistance, call our support line? at 1.888.603.0473 (Mon-Fri 7AM-7PM CST, Sat-Sun 7AM-4PM CST), and a Fuel Rewards Network Member Support Representative will be happy to assist you.