Total Rewards Members will earn 10¢/gal for every 500 Tier Credits

Total Rewards

Fuel Rewards Network™ (FRN) Program and Total Rewards® FAQs

  1. What is the Fuel Rewards Network™ program?
  2. What is the Total Rewards® program?
  3. What retailers, grocery stores, online merchants and restaurants participate in the Fuel Rewards Network program?
  4. Where can I redeem Fuel Rewards® savings?
  5. Are there any costs associated with being a Fuel Rewards Network Member?
  6. Are there any costs associated with being a Total Rewards Member?
  7. What does the Fuel Rewards Network program do with my personal information? Will it be put on a mailing list, or shared with anyone else?
  8. How do Total Rewards members earn Fuel Rewards savings through the Fuel Rewards Network program?
  9. What are all the different ways I can earn Total Rewards Tier Credits to trigger Fuel Rewards savings?
  10. Will I be able to convert my Total Rewards® Reward Credits to Tier Credits that earn Fuel Rewards savings?
  11. Will I automatically be enrolled into the Fuel Rewards Network program when I sign up for a Total Rewards® membership?
  12. I’m not a Total Rewards member. How do I sign up for the Total Rewards program?
  13. I tried to link my Total Rewards card to my FRN Account, but I received an error message.
  14. How and when will I be notified when I have reached my Total Rewards 500 Tier Credit milestone?
  15. Once I reach my Total Rewards 500 Tier Credit milestone, how soon will my Fuel Rewards savings appear in my FRN Account?
  16. Which Caesars Entertainment casino and resort locations will I be able to earn Total Rewards Tier Credits that are eligible for triggering Fuel Rewards savings?
  17. Where can I get a Fuel Rewards Network Card?
  18. Why do I need a Fuel Rewards Network Card?
  19. I’m already a Fuel Rewards Network Member. How do I link my Total Rewards card to my FRN Account?
  20. If I don’t have an email, can I still redeem Fuel Rewards savings I’ve earned through Total Rewards and participate in the Fuel Rewards Network program?
  21. Who can I contact if I have a question about my FRN Account?
  22. Who can I contact if the Fuel Rewards savings I earned through Total Rewards have not posted to my FRN Account?
  23. My Total Rewards Tier Credits didn’t post to my Total Rewards account. Who can I contact to get this resolved?
  24. Do I have to reach a Total Rewards Tier Credit milestone in a day in order to earn a Fuel Reward savings through Total Rewards?
  25. Can I swipe my Total Rewards Card at participating Shell stations and redeem my Fuel Rewards savings?
  26. Can Canadian guests participate?
  27. What will happen to my Total Reward Tier Score/Reward Credit balance when I redeem a Fuel Reward saving through the FRN program?
  28. Can I combine the Fuel Rewards savings earn through Total Rewards with other Fuel Rewards savings I have earned through other FRN program participants and offers?
  29. What if I don’t create my FRN Account and/or link my Total Rewards card to my FRN Account right away?

1. What is the Fuel Rewards Network program?

The Fuel Rewards Network program is a loyalty program that saves its members money on fuel purchases when they shop at participating retailers, grocery stores and online merchants, dine at participating restaurants, or reach a 500 Tier Credit milestone at participating Caesars Entertainment resorts and casinos as a Total Rewards® member.

Total Rewards® is part of the Fuel Rewards Network.

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2. What is the Total Rewards® program?

Total Rewards is the world's largest gaming and entertainment loyalty program provided by Caesars Entertainment. With nearly 40 resorts and casinos coast-to-coast, Total Rewards opens up a world of choices and experiences. Whether you like gaming, dining, spa, golfing, entertainment or nightlife, Total Rewards has something for you. Whether you’re near New Orleans, lounging in Lake Tahoe, adventuring through Atlantic City, checking out Chicago or letting loose in Las Vegas, you always have a Total Rewards destination nearby. Visit totalrewards.com to explore all of the choices at your fingertips.

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3. What retailers, grocery stores, online merchants and restaurants participate in the Fuel Rewards Network program?

There are a wide variety of Total Rewards casinos and resorts, retail and grocery stores, online merchants and restaurants that participate in the Fuel Rewards Network program.

There are more than 10,000 participating restaurant, bar and club locations nationwide

There are nearly 700 online merchants including BestBuy.com, homedepot.com, JCPenney, Nordstrom.com, Overstock.com, Staples.com, QVC.com and many more.

Look for participating Total Rewards casinos and resorts, retailers and grocery stores, online merchants and restaurants on the Fuel Rewards Network program website at fuelrewards.com. Go to fuelrewards.com/locations to find participating locations near you.

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4. Where can I redeem Fuel Rewards® savings?

You can redeem Fuel Rewards savings at participating Shell stations.

Not all Shell stations are currently participating in the Fuel Rewards Network program. Find participating Shell stations near you at fuelrewards.com/locations.

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5. Are there any costs associated with being a Fuel Rewards Network Member?

Absolutely none. Your membership is free, and there are no annual fees.

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6. Are there any costs associated with being a Total Rewards Member?

Membership is free and there is no cost to sign-up. However, you must be 21 to sign up for a Total Rewards card (19 in Canada).

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7. What does the Fuel Rewards Network program do with my personal information? Will it be put on a mailing list, or shared with anyone else?

No. Your personal information will remain secure and confidential.

The Fuel Rewards Network program Privacy Policy is available on fuelrewards.com/privacy.

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8. How do Total Rewards members earn Fuel Rewards savings through the Fuel Rewards Network program?

The Total Rewards program offers an additional benefit to its members by rewarding them with Fuel Rewards savings through the Fuel Rewards Network program. Total Rewards members will earn a 10¢/gal reward on every 500 Tier Credit milestone they reach (e.g. when Tier Score reaches 500, 1,000, 1,500, 2,000, 2,500, etc.), limit one (1) 10¢/gal reward per day, five (5) 10¢/gal rewards per month. In order to qualify to earn Fuel Rewards savings, Total Rewards members must create an FRN™ Account and link their Total Rewards card to that account.

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9. What are all the different ways I can earn Total Rewards Tier Credits to trigger Fuel Rewards savings?

Slots: $5 coin-in = 1 Tier Credit

Video Poker: $10 coin-in = 1 Tier Credit

Table Games: 1 Tier Credit is based on length of play, type of game and average bet

Hospitality (hotel, dining, shopping, spa, golf, etc.): $5 cash/credit purchase = I Tier Credit (at participating outlets)

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10. Will I be able to convert my Total Rewards® Reward Credits to Tier Credits that earn Fuel Rewards savings?

Converting Reward Credits to Tier Credits is not available at this time.

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11. Will I automatically be enrolled into the Fuel Rewards Network program when I sign up for a Total Rewards® membership?

No, you must go to the FRN program website, fuelrewards.com/totalrewards and create your FRN Account to enroll for the Fuel Rewards Network program. Once you have an FRN Account you can log in and link your Total Rewards® card to start redeeming Fuel Rewards savings earned through Total Rewards activity.

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12. I’m not a Total Rewards member. How do I sign up for the Total Rewards program?

You may visit any Total Rewards Center at any Caesars Entertainment resort or casino or the Total Rewards website at totalrewards.com to sign up.

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13. I tried to link my Total Rewards card to my FRN Account, but I received an error message.

You may visit any Total Rewards Center at any Caesars Entertainment resort or casino or send an email by visiting totalrewards.com and clicking the Contact Us link to validate your Total Rewards account number.

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14. How and when will I be notified when I have reached my Total Rewards 500 Tier Credit milestone?

Total Rewards will send you an email the day after you reach your milestone and earn a 10¢/gal reward. You can also visit your local Total Rewards Center at any Caesars Entertainment resort or casino for account information.

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15. Once I reach my Total Rewards 500 Tier Credit milestone, how soon will my Fuel Rewards savings appear in my FRN Account?

Your Fuel Reward savings will appear in your FRN Account within approximately 72 hours of reaching a Tier Credit milestone.

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16. Which Caesars Entertainment casino and resort locations will I be able to earn Total Rewards Tier Credits that are eligible for triggering Fuel Rewards savings?

You can visit fuelrewards.com/locations to view participating Total Rewards casinos and resorts. You can also access a participating locations list at totalrewards.com

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17. Where can I get a Fuel Rewards Network Card?

The Fuel Rewards Network Card is free. You can request one online during sign-up at fuelrewards.com/totalrewards that will be mailed to you. You will use this card to redeem Fuel Rewards savings at participating Shell stations.

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18. Why do I need a Fuel Rewards Network Card?

Your Fuel Rewards Network Card is required to redeem Fuel Rewards savings at participating Shell stations. This card must be linked to your FRN Account before you can redeem Fuel Rewards savings at participating Shell stations.

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19. I’m already a Fuel Rewards Network Member. How do I link my Total Rewards card to my FRN Account?

You will need to log in to your FRN Account and link your Total Rewards card to your account. To do this log in and select “my cards” from the top right menu, scroll down to the Grocery and Other Cards/Accounts section, and click “Add a Card”. Then select Total Rewards and enter the requested information.

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20. If I don’t have an email, can I still redeem Fuel Rewards savings I’ve earned through Total Rewards and participate in the Fuel Rewards Network program?

We apologize, however without a valid email address/account we are not able to enroll you in the Fuel Rewards Network program. If you have access to a computer, at a local library, senior center, college or university, you can simply set up a free email at either yahoo.com or gmail.com. Once you have activated your email account please enroll online at fuelrewards.com/totalrewards or you can call the FRN Member Services team toll free line at 888-603-0473 and they’ll be happy to get you started enjoying the Fuel Rewards Network program.

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21. Who can I contact if I have a question about my FRN Account?

You can contact the FRN Member Services at 888-603-0473 or you can submit a question using the online form at fuelrewards.com/support.

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22. Who can I contact if the Fuel Rewards savings I earned through Total Rewards have not posted to my FRN Account?

If you believe there is a discrepancy with the Fuel Rewards savings you earned through Total Rewards, please visit totalrewards.com and click on the contact us link at the top to send Total Rewards an email.

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23. My Total Rewards Tier Credits didn’t post to my Total Rewards account. Who can I contact to get this resolved?

If you believe there is a discrepancy with your Total Rewards Tier Credit earnings, please visit totalrewards.com and click on the contact us link at the top to send Total Rewards an email.

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24. Do I have to reach a Total Rewards Tier Credit milestone in a day in order to earn a Fuel Reward savings through Total Rewards?

No. Total Rewards Tier Credit milestones may be met through a single day’s activity or multiple days over time across all Total Rewards locations.

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25. Can I swipe my Total Rewards Card at participating Shell stations and redeem my Fuel Rewards savings?

No. You must have a Fuel Rewards Network Card in order to redeem their Fuel Rewards savings.

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26. Can Canadian guests participate?

Total Rewards members will earn Fuel Rewards savings by visiting any of the participating Total Rewards casinos and resorts, including the location in Windsor, Canada. However, guests must have a US address in order to participate in the Fuel Rewards Network program and can only redeem their Fuel Rewards savings at participating Shell stations in the US. Visit fuelrewards.com/locations to find participating Shell station locations.

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27. What will happen to my Total Reward Tier Score/Reward Credit balance when I redeem a Fuel Reward saving through the FRN program?

Your Tier Score or Reward Credit balance will not be affected in any way when you redeem a Fuel Reward savings through the FRN program.

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28. Can I combine the Fuel Rewards savings earn through Total Rewards with other Fuel Rewards savings I have earned through other FRN program participants and offers?

Yes! Fuel Rewards savings earned through Total Rewards may be combined with Fuel Rewards savings earned through other FRN program participants and offers.

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29. What if I don’t create my FRN Account and/or link my Total Rewards card to my FRN Account right away?

Fuel Rewards savings earned through Total Rewards are triggered automatically once a 500 Tier Credit milestone is reached and expire on the last day of the month immediately following the month in which they were issued.

If you earned Fuel Rewards savings in July but wait until August to sign up for an FRN Account and link your Total Rewards card, then you will have until August 31st to redeem those rewards.

If you earned Fuel Rewards savings in July but wait until September to sign up for an FRN Account and link your Total Rewards card, then those rewards will not be available in your FRN Account because they expired August 31.

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