FAQs

General
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  1. What is the Fuel Rewards Network™ (FRN) program? View
  2. What are Fuel Rewards savings? View
  3. How do I sign up for the Fuel Rewards Network (FRN) program and how does it work? View
  4. How do I sign up at fuelrewards.com? View
  5. How do I get a Fuel Rewards Network (FRN) Card? View
  6. How does the Fuel Rewards Network (FRN) Card work with this program? View
  7. How many Fuel Rewards Network (FRN) Cards can be linked to an FRN Account? View
  8. What are all the ways that I can earn Fuel Rewards savings through the Fuel Rewards Network (FRN) program? View
  9. What do I need to do to start earning and redeeming Fuel Rewards savings if there is a participating Fuel Rewards Network (FRN) grocery store in my area? View
  10. What do I need to do to start earning and redeeming Fuel Rewards savings if there is not a participating Fuel Rewards Network (FRN) grocery store in my area? View
  11. How much does it cost to become a Fuel Rewards Network (FRN) Member? View
  12. What information do I need to provide when I register for the Fuel Rewards Network (FRN) program online at fuelrewards.com? View
  13. Do I have to sign up for the Fuel Rewards Network (FRN) program at fuelrewards.com? View
  14. Why should I sign up at fuelrewards.com? View
  15. Can I still use my Fuel Rewards Network (FRN) Card if I don't sign up it at fuelrewards.com? View
  16. Where can I use my Fuel Rewards Network (FRN) Card? View
  17. If I don't sign up on fuelrewards.com, can I still earn Fuel Rewards savings? View
  18. What do I do if I my Fuel Rewards Network (FRN) Card is lost or stolen? View
  19. Where can I earn Fuel Rewards savings? View
  20. Where can I redeem my Fuel Rewards savings? View
  21. Are there redemption limits for Fuel Rewards savings? View
  22. What if my Fuel Rewards savings are more than the price of fuel? View
  23. When do Fuel Rewards savings expire? View
  24. How can I check my Fuel Rewards savings balance? View
  25. How do I add or link additional participating Fuel Rewards Network (FRN) retailers' rewards cards to my FRN Account? View
  26. I have questions about the Fuel Rewards Network (FRN) program. What should I do? View
  27. Are all Shell stations participating in the Fuel Rewards Network (FRN) program? View
  28. Will my personal information be put on any mailing list or shared with anyone else? View
Member ID
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  1. How Do I get a Member ID? View
  2. Do all Shell sites accept the Fuel Rewards Network Member ID? View
  3. Can I use my Fuel Rewards Network Member ID outside at the pump and inside the store? View
  4. Do all Shell stations participating in the Shell® Fuel Rewards® program offer Fuel Rewards® savings for the same products and services? View
  5. Where can I access my Member ID? View
  6. Who will I need to contact if my Member ID does not work? View
  7. Is the Fuel Rewards Network Member ID the same number that I use for my grocer rewards? View
  8. Can I use my Member ID to redeem rewards earned at a participating Fuel Rewards Network grocer or retailer? View
Dining
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  1. What is the Fuel Rewards Network™ Dining program? View
  2. How do I enroll in the Fuel Rewards Network™ Dining program? View
  3. What information do I need to provide so I can earn Fuel Rewards® savings through the Fuel Rewards Network™ Dining program? View
  4. Why do I have to link my credit/debit cards to earn in the Fuel Rewards Network™ Dining program? View
  5. How do I link additional credit/debit cards to my Fuel Rewards Network™ Account?View
  6. When I link my credit/debit card to my Fuel Rewards Network™ Account, am I automatically eligible to earn Fuel Rewards® savings through the Fuel Rewards Network Dining program?View
  7. Can I choose to stop receiving emails from the Fuel Rewards Network™ Dining program?View
  8. Why did I stop earning Fuel Rewards® savings through the Fuel Rewards Network™ Dining program?View
  9. What happens to the dining balance I've already accumulated towards my next 10¢/gal reward if I opt out of receiving Fuel Rewards Network™ Dining promotional emails?View
  10. How does my Fuel Rewards Network™ Dining program activity get tracked?View
  11. When and how are the Fuel Rewards® savings I've earned through the Fuel Rewards Network™ Dining program deposited into my Fuel Rewards Network Account?View
  12. When do the Fuel Rewards® savings I've earned through the Fuel Rewards Network™ Dining program expire?View
  13. When does the dining balance that I've already accumulated towards my next 10¢/gal reward through the Fuel Rewards Network™ Dining program expire? View
  14. Do I need to let the restaurant know I'm a Member of the Fuel Rewards Network™ Dining program?View
  15. How do I monitor the Fuel Rewards® savings I've earned through the Fuel Rewards Network™  Dining program and view recent dining transactions? View
  16. What type of Fuel Rewards Network™ Dining emails will I be receiving, and how often will they come? View
  17. How do I know if I've opted in to receive Fuel Rewards Network™ Dining promotional emails? View
  18. How do I ensure delivery of Fuel Rewards Network™ Dining emails? View
  19. How do I change my Fuel Rewards Network™ Dining email subscription status? View
  20. Will I still receive emails from the Fuel Rewards Network™ Dining program if I opt out of the Dining promotional emails? View
  21. I opted out from receiving Fuel Rewards Network™ Dining promotional emails. Why am I still receiving them?View
  22. What happens if my email address becomes undeliverable? View
  23. What happens if I mark or report a Fuel Rewards Network™ Dining email as spam? View
  24. What do I do if I marked a Fuel Rewards Network™ Dining email as spam accidentally? View
  25. How do I find restaurants, bars and clubs that are participating in the Fuel Rewards Network ™ Dining program View
  26. How many restaurants, bars and clubs participate in the Fuel Rewards Network ™ Dining program? View
  27. How do I earn Fuel Rewards® savings at Fuel Rewards Network™ Dining program restaurants, bars and clubs? View
  28. Do tax and tip count towards my qualified spend amount at Fuel Rewards Network™ Dining program restaurants, bars and clubs? View
  29. Why do some dining establishments only allow you to earn Fuel Rewards® savings on certain days? View
  30. Is there a limit on the amount of Fuel Rewards® savings I can earn at Fuel Rewards Network™ Dining program restaurants, bars and clubs? View
  31. Can I still earn Fuel Rewards® savings though the Fuel Rewards Network ™ Dining program if I'm using a coupon? View
  32. Can I still earn Fuel Rewards® savings though the Fuel Rewards Network ™ Dining program when I dine with guests? View
  33. I dined the other day. How do I know if that dining transaction will earn Fuel Rewards® savings? View