Frequently Asked Questions

If you cannot find a solution in the FAQs below, please contact our member support team.

Fuel Rewards program | Reward Expiration | Card linking | Lower your price

Member Support

Email: support@fuelrewards.com

Phone: 888.603.0473

Hours: 7am - 7pm CST everyday


Travel Support

Email: Log in for Travel Support

Phone: 877-477-7441

Hours: 24 x 7

Log in to view reservations


Fuel Rewards® program

  1. What is the Fuel Rewards® program?
  2. A free loyalty program that rewards members with cents-per-gallon savings at the pump.

  3. How does the Fuel Rewards program help me save money on fuel?
  4. Simply shop and dine with participating retailers, restaurants, grocery stores, Shell convenience stores, and more to earn Fuel Rewards® savings. Once earned, swipe your Fuel Rewards card or enter your ALT ID at the pump to redeem your rewards

  5. What are Fuel Rewards savings?
  6. Fuel rewards savings is the currency of the Fuel Rewards program. Fuel Rewards savings are used to lower your price per gallon at the pump.

  7. What are all the ways to earn Fuel Rewards savings?
  8. The Fuel Rewards program is continually expanding the ways to earn savings. Many of our members enjoy earning while shopping online, dining out, buying groceries, or simply by using a linked MasterCard. To see all the ways to earn go here.

  9. Will my personal information be put on any mailing list or shared with anyone else?
  10. The Fuel Rewards program uses your information to provide you with the most relevant offers possible based on your location, etc. We share your information with Shell Oil Products, US and its affiliated companies and their respective advertising, promotions and public relations companies. The use of your information by Shell is subject to the Fuel Rewards program privacy policy.

Card-Linking

  1. Why should I link credit/debit or loyalty cards to my account?
  2. To be rewarded for eligible purchases made with the card linked to your Fuel Rewards account.

  3. Which credit cards can I link?
  4. You can link Mastercard®, Visa® and American Express® payment cards to your account and earn Fuel Rewards savings with Card-Linked Offers or when Dining Out. Offer valid with linked:

    • Mastercard® credit, signature debit and signature prepaid cards,
    • Visa® credit and signature debit cards, and/or
    • American Express® credit and prepaid cards.

    Linked Mastercard cards are eligible for additional savings with MasterCard Limited-Time Offers.

  5. How do I link my MasterCard or other credit cards to my Fuel Rewards account?
  6. Simply go to Manage Cards page and click on "Add Card".

  7. How do I link my Grocery Card?
  8. To link a participating grocery card go to the Manage Cards page, scroll to the Grocery and other Accounts section, and click "Add Card".

  9. How do I link my IGS Energy Account?
  10. IGS Energy accounts must be linked at the IGS Energy website.

Lower your price

  1. How do I use Fuel Rewards savings to lower my price at the pump?
  2. Swipe your Fuel Rewards card or enter your Alt ID at the pump. If you pay inside, present either your Fuel Rewards card or Alt ID to the attendant.

  3. How do I get a Alt ID?
  4. Set up your Alt ID in your account profile. Your Alt ID is your primary phone number. We recommend using your mobile number.

  5. How much can I save on each fill-up?
  6. There is no maximum. Some stations set a minimum payment level and all stations are limited to 20 gallons. So if you have $1.50 in Fuel Rewards savings then you can save a maximum of $30 ($1.50 x 20 gallons) on your fill-up.

  7. What happens if my Fuel Rewards savings are greater than the price of a gallon of gas?
  8. The amount greater than the per-gallon price will simply roll over to your next fill up. For example, if a gallon of gas is $3.50 and you have $4.00 in Fuel Rewards savings, you will be able to roll over 50¢/gal to your next fill-up.

  9. Do I need a Fuel Rewards Card to redeem my savings?
  10. You may use your Alt ID or a Fuel Rewards card to redeem savings. If you do not have a card, you may pick one up at a Shell station and link it to your account or request one to be mailed to you when you sign up.

  11. I need a new Fuel Rewards card, how do I get one?
  12. If your Fuel Rewards Card is lost or stolen, contact Member Support.

Rewards Expiration

  1. Do my Fuel Rewards savings ever expire?
  2. Most rewards expire on the last day of the month. Some rewards are available longer than others, but all rewards are available for at least one month. See below for details on expiration for each program offer.

    1-Month Expiration

    Rewards earned through the following offers expire on the last day of the month, one full month following the month in which they were earned.

    Ex: Earn a reward on June 15, and the reward will expire on July 31.

     
    Winn-Dixie
    MasterCard® Offers
     
     
    Shop at Shell
    Caesars Total Rewards
     
     
    Homeland
    Countrymart® Offers
     
     
    IGS Energy
    BI-LO
     

    2-Month Expiration

    Rewards earned through the following offers expire on the last day of the month, two full months following the month in which they were earned.

    Ex: Earn a reward on June 15, and the reward will expire on August 31.

     
    Card-Linked Offers
    Travel
     
     
    Online Shopping
     
     

    3-Month Expiration

    Rewards earned through the following offers expire on the last day of the month, three full months following the month in which they were earned.

    Ex: Earn a reward on June 15, and the reward will expire on September 30.

     
    Dining

    30-Day Expiration

    Rewards earned through the following offers expire 30 days after the reward is earned.

    Ex: Earn a reward on June 15, and the reward will expire on July 15.

     
    Hy-Vee
  3. How do I check my balance and expiring rewards?
  4. You can check your balance and view expiring rewards online, text BALANCE to 83835, or download the mobile app.