Frequently Asked Questions

A free loyalty program that rewards members with cents-per-gallon savings at Shell.

As a Fuel Rewards member, you’ll save 5¢/gal on every fill-up with Gold Status or 3¢/gal with Silver Status. You can lower your price even more with Fuel Rewards savings earned from everyday purchases. Redeem your combined rewards at participating Shell stations.

Our currency, Fuel Rewards savings, is the cents-per-gallon discount used to lower your fuel price at Shell.

The Fuel Rewards program is continually increasing the ways to earn rewards. Our members enjoy earning while shopping online, dining, buying groceries, and more. Explore all of the ways to earn here.

The Fuel Rewards program uses your information to provide you with the most relevant offers possible based on your location, etc. We share your information with Shell Oil Products, US and its affiliated companies and their respective advertising, promotions and public relations companies. The use of your information by Shell is subject to the Fuel Rewards program privacy policy.

The two most common tiers are Gold and Silver. All new members receive a complimentary Gold Status for the first full six months of membership. After that period, members will need to qualify for Gold Status by filling up with at least 5 gallons 6 times or more during the qualification period.

Members with Gold Status save at least 5¢/gal on every fill-up at Shell. Members with Silver Status save at least 3¢/gal on every fill-up at Shell.

Existing Fuel Rewards^® members as of 6/5/2017 received complimentary Gold Status through Dec. 31, 2017. New Fuel Rewards members receive instant Gold Status for the first 6 full months of their membership. For example, if you join in February, you will receive Gold Status through the end of August.

To maintain your Gold Status after the introductory period, you will need to have filled up at least 6 times in the previous 3 months. That’s only two times per month. For example, if you join in February, you will receive Gold Status through the end of August. To maintain your Status from September–November, you must average 2 fill-ups a month between June and August.

In most cases, your savings from Gold or Silver Status combine with any other Fuel Rewards savings in your account.

Gold+ Status in the Fuel Rewards^® program is created for Shell’s best customers to recognize and reward them for their loyalty. While membership in the Fuel Rewards program is open to anyone, Gold+ Status is available by invitation only.

We encourage you to make Shell your preferred fuel brand and purchase often using your Fuel Rewards account to increase your opportunity to reach Gold+ Status. Invitations are based on purchases of Shell fuel and convenience store items as well as activity in the Fuel Rewards program.

Fuel Rewards members with Gold+ Status are eligible to receive exclusive benefits and access to one-of-a-kind experiences. View what is currently available here.

At a participating Shell station, enter your Alt ID or swipe your Fuel Rewards card or a credit or debit card opted in to Link & Save^™. If you pay inside, present one of these methods to the attendant.

Set up your Alt ID in your account profile. You will need to provide your mobile phone number to create a new Alt ID.

There is no maximum! Some stations set a minimum payment level, and all stations are limited to 20 gallons. So, if you have $1.50 in Fuel Rewards savings, then you can save a maximum of $30 ($1.50 x 20 gallons) on your fill-up.

The amount greater than the per-gallon price will simply roll over to your next fill-up. For example, if a gallon of gas is $3.50 and you have $4.00 in Fuel Rewards savings, you will be able to roll over 50¢/gal to your next fill-up.

You may use a Fuel Rewards card, Alt ID, or a credit or debit card opted in to Link & Save^™. If you would like to get a Fuel Rewards card, you may pick one up at a Shell station and link it to your account or request one to be mailed to you when you sign up.

If your Fuel Rewards card is lost or stolen, contact Member Support.

If you would like to save your available rewards for another fill-up and still receive your rewards from Gold or Silver status, select “No” when prompted “Redeem $x.xx/gal Y/N?”

To be rewarded for eligible purchases made with the card linked to your Fuel Rewards account.

You can link Mastercard^®, Visa^® and American Express^® payment cards to your account and earn Fuel Rewards savings with participating restaurants. Offer valid with linked:

• Mastercard^® credit, signature debit and signature prepaid cards,
• Visa^® credit and signature debit cards, and/or
• American Express^® credit and prepaid cards.

Use the Fuel Rewards mobile app or go to Manage Cards page and click on “Add Card.”

For Winn-Dixie, BI-LO, Harveys Supermarket, and Fresco y Más, you must swipe your fully registered SE Grocers rewards card at a participating Shell station to link it to your Fuel Rewards account. Go to SEGRewards.com to fully register with SE Grocers rewards.

For Stop & Shop shoppers, you must link your Fuel Rewards account through your Stop & Shop online account.

For Giant Food shoppers, you must link your Fuel Rewards account through your Giant online account.

You may link your Hy-Vee, Homeland, and Country Mart on the Manage Loyalty Cards page. Scroll to the bottom of the Loyalty Cards and Accounts section and click “Link Card or Account.”

IGS Energy accounts must be linked at the IGS Energy website.

Most rewards expire on the last day of the month. Some rewards are available longer than others, but all rewards are available for at least one month. See below for details on expiration for each program offer.

1-Month Expiration

Rewards earned through the following offers expire on the last day of the month, one full month following the month in which they were earned.

Ex: Earn a reward on June 15, and the reward will expire on July 31.

2-Month Expiration

Rewards earned through the following offers expire on the last day of the month, two full months following the month in which they were earned.

Ex: Earn a reward on June 15, and the reward will expire on August 31.

3-Month Expiration

Rewards earned through the following offers expire on the last day of the month, three full months following the month in which they were earned.

Ex: Earn a reward on June 15, and the reward will expire on September 30.

30-Day Expiration

Rewards earned through the following offers expire 30 days after the reward is earned.

Ex: Earn a reward on June 15, and the reward will expire on July 15.

You can check your balance and view expiring rewards online, text BALANCE to 83835, or download the mobile app.

There are several ways to protect yourself. Here are three immediate steps you can take to protect your information:

• Keep your software up-to-date: Software has vulnerabilities, and attackers find, target and exploit these vulnerabilities on a daily basis, which is why you need to be diligent about applying the patches and updates that your software providers issue. Most of these updates can be applied automatically, but you should schedule a regular time to review your software “portfolio” and manually apply any patches or updates that, for whatever reason, can’t be automated. Be aware that attackers may try to fool you into installing malware by making you think it’s an update, so be sure to apply only trusted patches that you have accessed directly from the software provider’s website.
• Be smart about your passwords: Make sure that your passwords are unique and complex — at least eight characters, including a combination of letters, numbers and symbols. Many consumers are turning to password managers to help themselves out with this important but tedious chore.
• Be aware — even suspicious — of email attachments and web links: One of the most basic things you can do to protect yourself is to manually type the web address for your bank, for example, as opposed to clicking on the link that purports to take you to your banking website. Trust your instincts. If it looks or sounds suspicious, it probably is.

If you believe your account has been compromised, call Fuel Rewards Members Services immediately at (888) 603-0473.