FAQs

General
View
  1. What is the Fuel Rewards Network™ (FRN) program? View
  2. What are Fuel Rewards savings? View
  3. How do I sign up for the Fuel Rewards Network (FRN) program and how does it work? View
  4. How do I sign up at fuelrewards.com? View
  5. How do I get a Fuel Rewards Network (FRN) Card? View
  6. How does the Fuel Rewards Network (FRN) Card work with this program? View
  7. How many Fuel Rewards Network (FRN) Cards can be linked to an FRN Account? View
  8. What are all the ways that I can earn Fuel Rewards savings through the Fuel Rewards Network (FRN) program? View
  9. What do I need to do to start earning and redeeming Fuel Rewards savings if there is a participating Fuel Rewards Network (FRN) grocery store in my area? View
  10. What do I need to do to start earning and redeeming Fuel Rewards savings if there is not a participating Fuel Rewards Network (FRN) grocery store in my area? View
  11. How much does it cost to become a Fuel Rewards Network (FRN) Member? View
  12. What information do I need to provide when I register for the Fuel Rewards Network (FRN) program online at fuelrewards.com? View
  13. Do I have to sign up for the Fuel Rewards Network (FRN) program at fuelrewards.com? View
  14. Why should I sign up at fuelrewards.com? View
  15. Can I still use my Fuel Rewards Network (FRN) Card if I don't sign up it at fuelrewards.com? View
  16. Where can I use my Fuel Rewards Network (FRN) Card? View
  17. If I don't sign up on fuelrewards.com, can I still earn Fuel Rewards savings? View
  18. What do I do if I my Fuel Rewards Network (FRN) Card is lost or stolen? View
  19. Where can I earn Fuel Rewards savings? View
  20. Where can I redeem my Fuel Rewards savings? View
  21. Are there redemption limits for Fuel Rewards savings? View
  22. What if my Fuel Rewards savings are more than the price of fuel? View
  23. When do Fuel Rewards savings expire? View
  24. How can I check my Fuel Rewards savings balance? View
  25. How do I add or link additional participating Fuel Rewards Network (FRN) retailers' rewards cards to my FRN Account? View
  26. I have questions about the Fuel Rewards Network (FRN) program. What should I do? View
  27. Are all Shell stations participating in the Fuel Rewards Network (FRN) program? View
  28. Will my personal information be put on any mailing list or shared with anyone else? View
Member ID
View
  1. How Do I get a Member ID? View
  2. Do all Shell sites accept the Fuel Rewards Network Member ID? View
  3. Can I use my Fuel Rewards Network Member ID outside at the pump and inside the store? View
  4. Do all Shell stations participating in the Shell® Fuel Rewards® program offer Fuel Rewards® savings for the same products and services? View
  5. Where can I access my Member ID? View
  6. Who will I need to contact if my Member ID does not work? View
  7. Is the Fuel Rewards Network Member ID the same number that I use for my grocer rewards? View
  8. Can I use my Member ID to redeem rewards earned at a participating Fuel Rewards Network grocer or retailer? View
3¢ FRN™ Member Reward
View
  1. What if I don't have an FRN Card? View
  2. Will I always save 3¢/gal? View
  3. How can I earn more rewards? View
  4. When does the 3¢/gal FRN Member Reward end? View

Learn more about the 3¢ FRN Member Reward.