Frequently Asked Questions

If you cannot find a solution in the FAQs below, please contact our member support team.

Fuel Rewards program | Reward Expiration | Card linking | Lower your price

Member Support


Phone: 888.603.0473

Hours: 7am - 7pm CST everyday

Travel Support

Email: Travel Support

Phone: 877-477-7441

Hours: 24 x 7

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Fuel Rewards program

  1. What is the Fuel Rewards® program?
  2. A free loyalty program that rewards members with cents-per-gallon savings at the pump.

  3. How does the Fuel Rewards program help me save money on fuel?
  4. Simply shop and dine with participating retailers, restaurants, grocery stores, Shell convenience stores, and more to earn Fuel Rewards® savings. Once earned, swipe your Fuel Rewards card or enter your member ID at the pump to redeem your rewards

  5. What are Fuel Rewards savings?
  6. Fuel rewards savings is the currency of the Fuel Rewards program. Fuel Rewards savings are used to lower your price per gallon at the pump.

  7. What are all the ways to earn Fuel Rewards savings?
  8. The Fuel Rewards program is continually expanding the ways to earn savings. Many of our members enjoy earning while shopping online, dining out, buying groceries, or simply by using a linked MasterCard. To see all the ways to earn go here.

  9. Will my personal information be put on any mailing list or shared with anyone else?
  10. The Fuel Rewards program uses your information to provide you with the most relevant offers possible based on your location, etc. We share your information with Shell Oil Products, US and its affiliated companies and their respective advertising, promotions and public relations companies. The use of your information by Shell is subject to the Fuel Rewards program privacy policy.

Rewards Expiration

  1. Do my Fuel Rewards savings ever expire?
  2. Yes, all rewards expire. Rewards earned with different offers may have different expiration dates.

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  3. How do I check my balance and expiring rewards?
  4. You can check your balance and view expiring rewards online, text BALANCE to 83835, or download the mobile app.


  1. Why should I link credit/debit or loyalty cards to my account?
  2. To be rewarded for eligible purchases made with the card linked to your Fuel Rewards account.

  3. Which credit cards can I link?
  4. You can link any MasterCard, Visa or American Express to your account including credit, debit and prepaid cards.

  5. How do I link my MasterCard or other credit cards to my Fuel Rewards account?
  6. Simply go to Manage Cards page and click on "Add Card".

  7. How do I link my Grocery Card?
  8. To link a participating grocery card go to the Manage Cards page, scroll to the Grocery and other Accounts section, and click "Add Card".

  9. How do I link my Caesar’s Total Rewards account?
  10. Total Rewards members must link their accounts from the website.

  11. How do I link my Kmart Shop Your Way account?
  12. Kmart Shop Your Way members may link their accounts by going to the Manage Cards page, scroll down to the section for Grocery and other Accounts, and click "Add Card".

  13. How do I link my IGS Energy Account?
  14. IGS Energy accounts must be linked at the IGS Energy website.

Lower your price

  1. How do I use Fuel Rewards savings to lower my price at the pump?
  2. Swipe your Fuel Rewards card or enter your member ID at the pump. If you pay inside, present either your Fuel Rewards card or member ID to the attendant.

  3. How do I get a member ID?
  4. Set up your member ID in your account profile. You will need to provide your mobile phone number to create a new member ID.

  5. How much can I save on each fill-up?
  6. There is no maximum. Some stations set a minimum payment level and all stations are limited to 20 gallons. So if you have $1.50 in Fuel Rewards savings then you can save a maximum of $30 ($1.50 x 20 gallons) on your fill-up.

  7. What happens if my Fuel Rewards savings are greater than the price of a gallon of gas?
  8. The amount greater than the per-gallon price will simply roll over to your next fill up. For example, if a gallon of gas is $3.50 and you have $4.00 in Fuel Rewards savings, you will be able to roll over 50¢/gal to your next fill-up.

  9. Do I need a Fuel Rewards Card to redeem my savings?
  10. You may use your member ID or a Fuel Rewards card to redeem savings. If you do not have a card, you may pick one up at a Shell station and link it to your account or request one to be mailed to you when you sign up.

  11. I need a new Fuel Rewards card, how do I get one?
  12. If your Fuel Rewards Card is lost or stolen, contact Member Support.